If you are not satisfied with our products or services, we would like to help and work with you to find a suitable solution. Please contact us by email at [email protected].

 

Our customer service team will review your complaint and aim to resolve it as quickly as possible and to your satisfaction.

 

We will acknowledge receipt of your complaint and aim to provide a full response within 14 days. If we are unable to meet this timeframe, we will keep you informed of the progress.

 

 

We recommend that you first make complaints known to us by sending an email to [email protected]. If you are not satisfied with how your complaint has been handled, you may be entitled to refer your complaint to an Alternative Dispute Resolution (ADR) provider. We are affiliated with ValuedShops, whose mediation service you may contact for this purpose. Use of ADR is voluntary and does not affect your statutory rights. 

 

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at  http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to deposit your complaint via the European Union platform.