LumenXL.ie, a website of LumenXL B.V., respects your privacy. We therefore only process data that we need for improvement of our services and treat the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services of LumenXL B.V. The effective date for the validity of these conditions is 10/01/2020, by publishing a new version the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with respect to the personal data you have provided to us.
If you have any questions about our privacy policy, you can contact us directly. Our contact details can be found at the end of this privacy policy.
Below, you can find information about the data we process, how it is processed, where it is stored, the security measures we use, and who has access to it.
What data do we process?
When you use our website, certain information, including personal data, is collected through various channels. When you place an order, we request the personal data necessary to process and complete your order. We process the following data:
Name
Gender
Email address
Telephone number
Address
Company name and VAT number
Payment details
Gender
Email address
Telephone number
Address
Company name and VAT number
Payment details
The above data is necessary to create an account and process your order.
In addition, we process:
Any personal data that you send to us via an email, contact form or chat message.
Any personal data you choose to include in a review of our webshop.
Recipients of data
Belco
We use the services of Belco for our regular business email traffic. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. Belco has no access to our mailbox and we treat all our email traffic as confidential.
DHL
If you place an order with us, it is our responsibility to deliver your package. We use the services of DHL to carry out deliveries, which requires us to share your name, address, and place of residence with them. DHL will only use this data for the purpose of fulfilling the contract. If DHL engages subcontractors, your data may also be shared with these parties.
Exact
For our administration and bookkeeping we use the services of Exact.
We share your name, address and details regarding your order. These details are used for the administration of sales invoices. Your personal data is transmitted and stored securely. Exact is committed to maintaining the confidentiality of your personal data. Exact will not use your personal data for any purpose other than those described above.
Our website uses cookies placed by the U.S. company Google as part of the Google Analytics service. We use this service to analyse how visitors use our website and to generate reports on website activity. Google may be required under applicable laws and regulations to provide access to this data.
We collect information about your browsing behaviour and share this data with Google. Google may combine this information with other data it holds in order to track your activity across the internet. This information may be used to provide targeted advertising (Google Ads) and other Google services. Your personal data may be used for the personalisation of advertisements, and cookies may be used for both personalised and non-personalised ads.
For more information about how Google uses your data, please refer to its privacy policy and terms of service: https://policies.google.com/technologies/partner-sites. Further information about personalised advertising can be found here: https://support.google.com/adspolicy/answer/143465.
We may store cookies on your device where they are strictly necessary for the operation of the website. For all other types of cookies, we require your consent. You may change or withdraw your consent at any time by contacting our privacy representative. Contact details can be found at the bottom of this page.
We collect information about your browsing behaviour and share this data with Google. Google may combine this information with other data it holds in order to track your activity across the internet. This information may be used to provide targeted advertising (Google Ads) and other Google services. Your personal data may be used for the personalisation of advertisements, and cookies may be used for both personalised and non-personalised ads.
For more information about how Google uses your data, please refer to its privacy policy and terms of service: https://policies.google.com/technologies/partner-sites. Further information about personalised advertising can be found here: https://support.google.com/adspolicy/answer/143465.
We may store cookies on your device where they are strictly necessary for the operation of the website. For all other types of cookies, we require your consent. You may change or withdraw your consent at any time by contacting our privacy representative. Contact details can be found at the bottom of this page.
Lightspeed
Our web store is developed using software from Lightspeed. Personal data you provide as part of our services may be shared with Lightspeed. Lightspeed has access to this data solely to provide technical support and will not use it for any other purpose. Under our agreement, Lightspeed is required to implement appropriate security measures, including SSL encryption and strong password policies.
Lightspeed uses cookies to collect technical information about your use of the software; no personal data is stored as part of this process. Lightspeed may share aggregated data within its group to improve its services.
We use Lightspeed to send newsletters and transactional emails. All confirmation emails from our website and web forms are sent via Lightspeed’s servers. Lightspeed will not use your name or email address for its own purposes. Each email includes an unsubscribe link; if you use this link, you will no longer receive emails from us, which may affect the functionality of our services.
Your personal data is securely transmitted, stored, and accessed by Lightspeed. Lightspeed may use cookies and similar technologies to track whether emails are opened and read, and may process limited data (such as recipient information and subject lines) to improve its services. This data is stored for up to 30 days. Lightspeed may use this information to improve its services and may share it with third parties where necessary.
Mollie
We use the platform of Mollie to process (part of) the payments in our online store. Mollie processes your name, address, and place of residence, as well as payment details such as your bank account or credit card number. Mollie has implemented appropriate technical and organisational measures to protect your personal data.
Mollie reserves the right to use your data to improve its services and, in this context, to share anonymised data with third parties. The same safeguards regarding the protection of your personal data apply to any third parties engaged by Mollie. Mollie will not retain your data for longer than is legally permitted.
Google reviews
We collect reviews via Google. When you leave a review through Google, you may be required to provide your name and email address. Google may share this information with us so that we can link the review to your order. Google may also publish your name on its platform and may contact you regarding your review.
Google has implemented appropriate technical and organisational measures to protect your personal data. Google may engage third parties in the provision of its services; where this occurs, appropriate safeguards are in place to protect your data.
General purpose of processing
We use your data solely for the purpose of providing our services. This means that the purpose of processing is always directly related to the task you have requested. If you provide us with your data and we wish to use it to contact you at a later date for any other purpose, we will request your explicit consent.
Automatically Collected Information
Data automatically collected by our website is processed to improve our services. This data may include your IP address, web browser, and operating system. Where such data is considered personal data, it is processed in accordance with applicable data protection laws.
Cooperation with tax and criminal investigations
In certain cases, LumenXL B.V. may be required by law to share your data in connection with fiscal or criminal investigations by the authorities. In such cases, we are obliged to comply; however, we will oppose such requests where possible within the limits of the law.
Retention periods
We will retain your data for as long as you remain a customer of ours. This means that we will keep your customer profile until you inform us that you no longer wish to use our services. Such a request will also be treated as a request for erasure.
In accordance with applicable legal and administrative obligations, we are required to retain invoices containing your personal data. We will therefore store this information for the duration of the applicable retention period. However, once your account is closed, access to your customer profile will be restricted, and documents created as part of our services will no longer be actively used.
In accordance with applicable legal and administrative obligations, we are required to retain invoices containing your personal data. We will therefore store this information for the duration of the applicable retention period. However, once your account is closed, access to your customer profile will be restricted, and documents created as part of our services will no longer be actively used.
Your rights
Under applicable Dutch, European, and UK data protection legislation, you, as the data subject, have certain rights regarding the personal data processed by or on our behalf. Below, we explain what these rights are and how you can exercise them.
To prevent misuse, we will only send copies of your data to the email address already known to us. If you wish to receive your data at a different email address or by post, we may ask you to verify your identity. We keep a record of all requests submitted. In the case of a request for erasure, we will retain anonymised data where required.
You will receive your data in a structured, commonly used, and machine-readable format. You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your personal data is being processed unlawfully.
To prevent misuse, we will only send copies of your data to the email address already known to us. If you wish to receive your data at a different email address or by post, we may ask you to verify your identity. We keep a record of all requests submitted. In the case of a request for erasure, we will retain anonymised data where required.
You will receive your data in a structured, commonly used, and machine-readable format. You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your personal data is being processed unlawfully.
Right of inspection
You have the right to access the personal data that we process, or have processed, relating to you. You may submit a request to our contact person for privacy matters. You will receive a response within 30 days. If your request is granted, we will send a copy of your data to the email address known to us, along with a list of the processors holding this data and the categories under which it is stored.
Right to rectification
You have the right to have the personal data we process, or have processed, relating to you corrected. You may submit a request to our contact person for privacy matters. You will receive a response within 30 days.If your request is granted, we will send confirmation to the email address known to us that the data has been amended.
Right to restriction of processing
You always have the right to limit the data we process that relate to you as a person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you revoke the restriction.
Right of portability
You have the right to receive the personal data we process about you in a structured, commonly used, and machine-readable format, and to have this data transferred to another party. You may submit a request to our contact person for privacy matters. You will receive a response within 30 days. If your request is granted, we will provide copies of all personal data relating to you that we have processed, or that has been processed on our behalf by third parties, to the email address known to us. Please note that, in such cases, we may no longer be able to continue providing our services, as the secure interconnection of data files can no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of LumenXL B.V. If you object, we will suspend processing of your data pending the assessment of your objection. If your objection is upheld, we will provide you with a copy of your personal data and will cease processing it permanently. You also have the right not to be subject to decisions based solely on automated processing, including profiling. We do not process your data in a way that produces such effects. If you believe otherwise, please contact our privacy representative.
Cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes in the privacy policy
We reserve the right to change our privacy policy at all times. On this page you will always find the most recent version. If the new privacy policy affects the way we already process data relating to you, we will inform you by email.
Contact details
Contact person for privacy matters:
J. Hoogeveen
