We understand that it is unfortunate if you have a complaint about our products and/or services. We would like to assist you further and offer a satisfactory solution. Please email us at: [email protected].

 

Our customer service team will look into your complaint and try to resolve it to everyone's satisfaction.

 

After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If more time is needed, we will notify you. If you are not satisfied with this, you can always contact the mediation department of Stichting Webshop Keurmerk, of which we are a member. If this does not lead to a solution, it is also possible to submit your dispute for mediation via Stichting WebwinkelKeur.

 

We recommend that you first report complaints to us by emailing [email protected]. From 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to submit your complaint via the European Union platform."